01
Run the operation
Virtual Assistance
- ✓ Inbox and calendar organization
- ✓ CRM and records maintenance
- ✓ Client follow-ups and case notes
- ✓ Documentation and research
Available for remote opportunities
Calm systems.
Clearer decisions.
I’m Timothy—a quality, operations, and client-support professional who turns complex workflows into organized, measurable systems.
7+Years in customer
and business operations
and business operations
100+Privacy sites handled
with care and accuracy
with care and accuracy
7Zapier Academy
credentials completed
credentials completed
01 / ABOUT
I don’t just complete tasks.
I make the work easier to run.
My background spans customer service, quality assurance, data privacy, and client engagement. That mix taught me how to see both sides of an operation: the human experience and the numbers behind it.
I’m at my best when a process needs structure, a metric needs a real explanation, or a repetitive workflow can be improved with a smarter system.
BS Computer Science
City College of Angeles · 2019
02 / HOW I CAN HELP
Dependable support,
built around outcomes.
Practical help for teams that need organized execution, thoughtful analysis, and less manual work.
02
Raise the standard
Quality & Insights
- ✓ Interaction audits and calibration
- ✓ Root-cause and trend analysis
- ✓ Coaching-ready feedback
- ✓ Process improvement reporting
03
Remove the busywork
Reporting & Automation
- ✓ Advanced Google Sheets systems
- ✓ Apps Script automations
- ✓ Dashboards and recurring reports
- ✓ Zapier and AI-assisted workflows
03 / SELECTED WORK
Systems that turn
information into action.
Real reporting, analysis, and workflow projects developed from operational needs. Sensitive names and client details have been obscured.
QUALITY OPERATIONS
Audit Monitoring System
Designed a Google Sheets and Apps Script workflow that standardized audit records, reduced manual reporting work, and made quality trends easier to act on.
Google SheetsApps ScriptQA Workflow
DATA ANALYSIS
NPS & Root-Cause Reporting
Built survey and operational views that connect headline results to team, daily, and monthly patterns—making coaching opportunities easier to locate.
Root-Cause AnalysisCall AuditingCoaching
REPORTING
Performance Dashboards
Built automated trackers and dashboards that surfaced performance drivers, recurring risks, and team-level opportunities without making leaders dig through raw data.
Looker StudioExcelVisualization
04 / BEHIND THE SYSTEMS
From formulas to
leadership-ready views.
Each interface is backed by structured data, reusable logic, and a clear reporting purpose.
05 / EXPERIENCE
Built from the frontline up.
Each role added a new lens: customer empathy, process expertise, quality judgment, data discipline, and commercial awareness.
2025 — Present
Client Engagement Specialist
Vie Management
Manage high-volume client conversations with a focus on retention, relationship building, accurate case notes, and revenue-supporting engagement.
2023 — 2025
Data Privacy Analyst
Optery
Executed detailed privacy-removal workflows across 100+ data broker and people-search sites while meeting accuracy, productivity, and turnaround-time standards.
2020 — 2023
Quality Analyst
TaskUs
Audited customer interactions, led calibrations and coaching, performed root-cause analysis, and built reporting tools that turned quality results into actionable decisions.
2019 — 2020
Customer Service Representative → SME
TaskUs
Progressed into a subject-matter expert role, supporting escalations, process questions, quality alignment, and real-time agent guidance.
06 / TOOLKIT
Tools are useful.
Judgment makes them work.
Google SheetsApps ScriptMicrosoft ExcelLooker StudioPower BITableauZapierCRM Systems
07 / CREDENTIALS
Verified learning.
Visible proof.
Quality assurance training and a seven-course Zapier Academy track support the systems work shown above.
TASKUS · 2022
Quality Analyst Certification
Formal QA training and certification supporting audit, calibration, feedback, and performance-improvement work.
ZAPIER ACADEMY · 2026
Automation & AI Track
Seven certificates spanning foundational Zaps, intermediate workflow design, AI agents, and Zapier MCP.
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